Netherlands

The single pan-European emergency number 112 is operational in Netherlands and is the only emergency number in use. The PSAPs in the Netherlands are currently being upgraded to receive and handle E112 calls, which will be complete by the end of 2005. There are 25 PSAPs at level 1 organised nationally and regionally and 26 PSAPs at level 2 organised regionally.

As the system overview illustrates below, the location information provided by the network is available both at 1st level and 2nd level PSAP, where it is used to generate a map pinpointing the accident location. Furthermore, a communication link for both data and voice are available between the PSAP and emergency service vehicle, which also can visualize the accident location on a map in the emergency service vehicle.

The full correspondence slip (eCall questionnaire) can be downloaded here:

 .doc (0 KB)

The Ministry of Interior in the Netherlands has recognised the importance of eCall implementation, which is why it has been decided to go ahead with the implementation. By the end of 2005, the KLPD (Dutch National Police Agency - the PSAP for mobile emergency calls) will be capable of receiving and handling both E112 calls and eCalls. For more information, please download this file:

 .pdf (550 KB)

For more information regarding other safety-related initiatives in the Netherlands, please click here.